Customer FAQs

Frequently Asked Questions

Q:I can’t see the Add to cart button, is this a web store error?

A: No. The Add to cart button is shown to verified Pitney Bowes customers only. You will need to log in to your web store account and follow the verification process outlined below.

Q: How do I verify my account?

A: You can verify your account in three easy steps:

Step 1: Sign in to your web store account. 
Step 2: Go to My Account in the top right side menu bar and then click on My account details
Step 3: Scroll down to the section: Register your Pitney Bowes customer account. Follow the instructions on the page for quick and easy verification.

You can also download further instructions here.

 

Q: Why do I need to verify my account if I am a Pitney Bowes customer?

A: The verification process lets customers link their Pitney Bowes account with their web store account. Once done, you can add items to your cart pay with your Pitney Bowes Credit Account at checkout.

 

Q: At checkout, I can’t see the option to pay on my Pitney Bowes Account.

A: Only verified Pitney Bowes customers can pay via a Pitney Bowes Credit Account. Please ensure you have verified your account and the option to pay on Pitney Bowes Account will be displayed when you checkout.

 

Q: I have linked to the wrong company during the verification process, what do I do?

A: Please contact Pitney Bowes on 0800 748 639 or by email: info.nz@pb.com and we can alert our IT administrator to unlink your account. Once it has been unlinked, we will notify you so you can go back in to your account to link to the correct company.

 

Q: My shipping address is not showing when I check out or it is displaying the wrong address.

A: Please contact Pitney Bowes on 0800 748 639 or by email: info.nz@pb.com and we will update your address.

 

Q: Where do I apply a discount coupon code?

A: You can apply any discount coupon code on the checkout page. You can only activate one discount code per order.

 

Q: How do I add a PO number to my order?

A: There is a field for PO numbers on the checkout page. Please enter your PO number there.

 

Q: Can Pitney Bowes deliver my order to a PO Box?

A: No unfortunately not. We use a courier service to deliver your order and therefore always need a physical address to send your order.

 

Q: How do I know if my web store account has not been verified?

A: If your account hasn’t been verified:

  • You won’t be able to add certain Pitney Bowes products, such as postage meter inks, to your cart.
  • You won’t see the option to pay on your Pitney Bowes Credit Account, only credit card and PayPal payment options.