Returns Policy

Pitney Bowes are happy to consider claims if notified within 28 days from invoice date.
We will, at our discretion provide a credit where goods have been lost, wrongly delivered or invoiced, incorrect goods have been delivered as a result of our error, damaged by us in transit or short supply of order.

Generally, we will not arrange collection of goods in circumstances other than those listed above. All returns must be authorised by us and you should obtain a collection reference.  The goods must be in original manufacturers packaging, protected by an outer box and in a re-saleable condition.

For all returns or queries, please contact our friendly team.

Faulty Goods
We will, at our discretion, provide an exchange of the goods where the goods are faulty, whereby goods shall be deemed to be ‘faulty’ if they do not materially conform to the documentation that accompanies the goods during the above referenced 28 day period.  To avoid doubt, this provision is in addition to any express warranties (if any) that are stated in any such documentation.

The return delivery of the faulty goods is the responsibility of the customer.

The following procedure applies to all consumable products being returned due to:

  • Customers upgrading metering equipment where the ink / labels are within three (3) months from the date of purchase (Return Period).
  • Customers upgrading equipment where the ink / labels are outside the Return Period but approval has been given for the ink /labels to be returned by the Supplies Manager.

Where a customer is upgrading and the consumables fall within the Return Period or approval has been granted for return the following process occurs:

  • A Return Authorisation request is raised by the consultant and this is attached to the goods being returned.
  • Sales Order Processing notifies Pitney Bowes Direct that the goods have been credited and INS arranges for new applicable ink /labels to be sent out to the customer at the same value as the credit.

Credits will no longer be granted for upgrade of equipment, the customer will instead receive a replacement product at no cost.

Change of Mind
For change of mind returns on Consumable Supplies, we reserve the right to charge a "restocking fee" which will comprise of:

  • 25% of the price of the Consumable Supplies returned; and
  • All freight costs involved in delivery and collection of the Consumable Supplies.

All returns need to be authorised by Pitney Bowes before dispatching and any unauthorised returns may be rejected for credit.

Returns will only be accepted if returned in the original unopened packaging and in resalable condition within 28 days of the date of purchase.

We reserve the right to inspect all returns upon receipt. If the returns are damaged, not returned in full or not in saleable condition, the return will be rejected for credit.